Digitalization has a variety of implications for businesses, such as increased efficiency, better data analytics, improved service and interaction with customers, and the ability automate processes. Business digitalization also allows businesses to test new strategies and ideas in a an environment that is low-cost.
Not too long ago the majority of business records were written in ledgers, or handwritten into paper documents – and should you want to share that information with colleagues it was done by physically delivering the document to a different person or faxing it. When computers became popular, most organizations began converting their ink-on-paper records to digital computer files. This process is known as digitization, and forms the basis of many modern tools and practices in business.
Increase Efficiency
Digitization allows individuals to be more efficient and productive which allows them to finish projects and meet deadlines on time. Digitalization also helps businesses save money by automating certain processes and allow employees to concentrate on more important tasks.
Improving Customer Service and Engagement
Data about the interactions of customers with services and products can be gathered by companies using digitalization. The information can be used to improve the customer experience, increase revenue and boost loyalty. Digitalization also allows businesses to provide personalized products and experiences for each customer.
It is crucial to recognize the distinction between digitalization www.cloudycrowd.net/2020/07/30/business-digitalization-by-board-room/ and digitization as the former refers to the conversion of data into digital form, while the latter is the use of that data to drive transformation within business processes and models.
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