Inside 2020, brand new CFPB received 1054 problems up against SPS. SPS ranked Matter thirty six certainly one of all of the financial people for the most grievances.
Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % <>. New payment is 4 % <>effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to <>. I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # s. Then they said I wasn’t reporting workman s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and <>for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was <>= ,000,000>, when in reality it is <>, because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.
Ailment Information:
Full Problem:The loan organization won’t send me my personal comments when you look at the a beneficial punctual manner. I didn’t discover my statement until 5 days in advance of my fee flow from.
Ailment Facts:
Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of <0.00>was unapplied, even though the mortgage coupon loans La Veta CO was clearly marked for partial pre-payment. Rather than following their customer s wishes, they continue to charge interest charges for the <0.00>( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their forbearance program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.
Complaint Info:
Complete Criticism:During my bankruptcy proceeding last year my financial obligation try never reaffirmed by my personal lender back at my financial because of the my bank XXXX XXXX exactly who after that transferred which financing so you’re able to SPS Upkeep using this step nothing out of my payment records was started filed back at my domestic loan for the past seven decades extremely lenders do not actually accept me whilst doesnt show that I actually provides a house financing Hence it’s got caused it to be impossible in my situation to refinance otherwise rating a different type of loan with a lowered interest price besides the only that is being provided with my repair business at present therefore i will be inside the in a position to access my equity this has been taking place for years
Organization impulse:
All of us accessed so it issue on the societal archives of your Individual Monetary Cover Agency (CFPB). You could file the criticism towards CFPB here.
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